Worldwide Shipping Guarantee

We offer guaranteed worldwide shipping through EMS, DHL, FedEx, and Aramex, complete with track and trace capabilities. You will receive tracking information to monitor your delivery online. Our commitment is to ensure that our premium clothing and jewelry reach you in perfect condition. If your product arrives damaged or is lost during shipping, we will replace and reship your order.

Box Condition Disclaimer

Please note that if your product includes a box and the box is damaged or dented upon receipt, we cannot be held responsible and will not accept requests for exchange or refund. The brand boxes are fragile, and no shipping courier (DHL, FedEx, EMS, Aramex) insures boxes against damage during international shipping.

Shipping Method and Dispatch Schedule

To uphold our guaranteed shipping policy, we will determine the shipping method for your order. Orders are dispatched from our warehouse Monday through Friday, excluding weekends. Shipping costs will be calculated during checkout, and all shipments are insured.

Shipping Process

1. Order Processing: After receiving your payment, we process your order within 12-72 hours.
2. Quality Control: We will send you Quality Control/Pre-shipment Photos for approval before shipping.
3. Shipping: Once approved, your order will be shipped, and you will receive a tracking number.
4. Delivery Time: Expect delivery within 7-14 working days via DHL/FedEx or EMS.
5. Approval Assumption: If no response is received within 48 hours of sending QC photos, we will proceed with shipping.

Important Shipping Information

• Ensure your name and address are correct. We are not responsible for incorrect information leading to lost or returned packages.
• We cannot change the shipping address once the package has left our warehouse.
• If your tracking information indicates delivery but you haven't received it, contact the carrier directly.
• It is your responsibility to ensure someone is available to receive the package upon delivery.
• We are not responsible for packages returned due to missed delivery attempts or unpaid customs taxes.

Final Note

Delivery times may be affected by political events or natural disasters. If your shipment is delayed, you may claim compensation from the carrier. We recommend using a residential address for shipping to avoid issues with PO boxes or freight-forwarding addresses. For further questions, please contact us or refer to our FAQs.